Privacy policy

Solevia Fashion operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal information sources

We may collect personal information directly from you, including when you create an account, visit or use the Services, or communicate with us; automatically through the Services, including from your device and through the use of cookies and similar technologies; from our service providers when we engage them to enable certain technology on our behalf; and from our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information to provide, tailor and improve the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process purchases, returns and exchanges, arrange for shipping, and create and manage your account. We also use personal information for marketing and advertising, security and fraud prevention, customer support, and to comply with our legal obligations.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including with vendors and service providers who perform services on our behalf (such as payment processors, shipping carriers, IT and analytics providers); with business and marketing partners; with any third parties you direct us to share information with; and when required to comply with law, respond to lawful requests, or protect our rights.

Cookies

We use cookies and similar technologies to operate and improve the Services, remember your preferences, measure performance, and deliver relevant advertising. Most browsers allow you to control or disable cookies through your settings; blocking cookies may affect the availability and functionality of the Services.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy practices of these third parties, and any information you provide to them will be governed by their own privacy notices. By using the Services, you acknowledge that you have read these privacy policies.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may use the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be secure while in transit. We retain your personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right to access. You may have a right to request access to personal information that we hold about you.
• Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right to delete. You may have a right to request that we delete personal information we maintain about you.
• Right to portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Right to opt out. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or of targeted advertising.
• Restriction of processing and withdrawal of consent. You may have a right to ask us to stop or restrict our processing of personal information, or to withdraw consent previously given.

You may exercise any of these rights using the contact details below. We may need to verify your identity before processing your request. If you use an authorized agent, we will require that the agent provide proof you have authorized them to act on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. Where we transfer personal information out of Europe, we rely on recognised transfer mechanisms such as the European Commission Standard Contractual Clauses.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the "Last updated" date and take any other steps required by applicable law.